Legal
Privacy Policy
Yenvora is an AI Front Office for customer conversations. This Privacy Policy explains how Yenvora collects, uses, stores, and protects information when businesses use our website, application, WhatsApp Business API workflows, shared inbox, automation, AI assistance, and related services.
This policy is intended for customers, workspace users, website visitors, and people whose conversations are processed by a business using Yenvora.
Information We Collect
Account and workspace information
We collect information needed to create and operate a workspace, including names, email addresses, roles, login information, organization details, preferences, and support communications.
Customer conversation data
When a business connects communication channels, Yenvora may process messages, sender and recipient identifiers, phone numbers, names, profile information provided by connected channels, attachments, labels, notes, assignments, conversation metadata, delivery status, and related activity logs.
Meta and WhatsApp Business data
If a business connects Meta or WhatsApp Business assets, Yenvora may process WhatsApp Business Account IDs, Meta Business IDs, app IDs, phone number IDs, display phone numbers, verified names, template metadata, webhook events, delivery receipts, and API credentials required to operate the integration.
Commerce and integration data
When commerce or third-party integrations are connected, Yenvora may process customer, order, product, cart, campaign, and workflow data required to provide the connected functionality.
Usage, device, and security data
We collect logs and technical information such as IP address, browser type, device information, timestamps, pages viewed, errors, API activity, and security events to operate, secure, debug, and improve the service.
How We Use Information
- To provide, operate, secure, and improve Yenvora.
- To connect and manage WhatsApp Business API, Meta, commerce, email, and other integrations.
- To route conversations, support collaboration, assist replies, power automations, and maintain audit history.
- To send service notifications, security alerts, support replies, and administrative emails.
- To comply with law, enforce terms, prevent abuse, and protect the rights of Yenvora, customers, and end users.
AI Processing
Yenvora may use AI features to draft replies, summarize conversations, classify intent, suggest actions, or support automation. Customers control whether and how AI features are used in their workspace. We do not sell customer conversation data. Where third-party AI processors are used, they are used to provide the requested service and are subject to contractual and technical safeguards.
Sharing and Subprocessors
We share information only as needed to provide and secure the service, comply with law, or follow customer instructions. Relevant providers may include infrastructure hosting providers, email providers such as Resend, Meta Platforms for WhatsApp and Messenger services, Shopify or commerce providers when connected, analytics and security tools, and professional advisers.
Data Retention
We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, secure the platform, and enforce agreements. More detail is available in our Data Retention Policy.
Data Deletion
Customers and authorized users may request deletion of workspace or personal data. People who interact with a business using Yenvora should contact that business first; Yenvora acts as a processor for customer conversation data. Meta-related data deletion instructions are available at Data Deletion Instructions.
Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure. No internet service can guarantee absolute security. More detail is available in our Security Overview.
International Processing
Yenvora may process information in countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.
Your Rights
Depending on your location, you may have rights to access, correct, export, restrict, object to, or delete personal information. To exercise rights, contact privacy@yenvora.com. If your data is controlled by a business using Yenvora, we may refer your request to that business.
Children
Yenvora is a business service and is not directed to children. We do not knowingly collect personal information from children.
Changes
We may update this Privacy Policy from time to time. The effective date above shows when this version became effective.
Contact
For privacy questions, contact privacy@yenvora.com. For support requests, contact support@yenvora.com.